Support
Life Champions provides 24hr support through various
channels
- Response centre
- 120 seat response call centre based in the UK
- Fully integrated single customer view for first time
resolution
- Full case management for each request
Customer portal
- Online video help and tutorials for all membership
features
- Full live knowledge base of the current topical questions
- Ability to modify cases and track progress
- Automated service alarms if Cases are taking too long to
close
- Full email/SMS notification to keep the customer informed and
up to date as problems are being resolved
Live online chat and support
- Ability to chat live to a support agent
- 24hr coverage UK
- Instant access to customer record to prevent call being passed
from agent to agent
- Screen sharing to enable faster resolution of issues
New – Ideas Exchange
- Allows customers to suggest features
- Community votes on features