Existing members
If you are an existing card holder
and need assistance there are a number of ways in which our website
can help:
Site Search: Our website has been enabled to
allow you to search for a top, frequently asked questions, or
general information about products and services. Enter your
question in the search box top right of the website and results
relating to your search will be displayed.
Help pages for products and
services: Each product and service has its own description
and help pages including the most frequently asked
questions. Once you are a registered member of Life Champions
you will also be able to search our products and services knowledge
base which is constantly being updated with new information as
well as hints and tips about how to get the 
best
out of our products and services.
Logging a case: If you can;'t find what you are
looking for in the website you can also log a case. You will
receive a case tracking number and will able to see your cases in
your membership area.
Live Chat: Our
website is fully automated with Live Chat that lets you chat online
with a product expert. They will be able to guide you around the
website, help you with registrations and even share your
screen with you to resolve your issue quickly. You an also
request a call back to saving your telephone bill. If our products
are engaged you will be able to request a call back from us when
the next expert is available.
Telephone
support: If you would prefer to speak to someone over
the phone you can contact us on 0203 170
887 where an operator will direct your call to the
best person to help you.
Email us:
alterntively you can email us at help@life-champions.net
Constant
improvement: Our product experts and support staff are
rewarded for providing the best levels of service possible, to help
facilitate this you may be asked to complete a short online
questionnaire after you have finished your call/chat. We would
appreciate your feedback to these questionnaires and you may
even receive a reward for completing the survey.